Refund policy

Return and refund policy

If you are not satisfied with the order for any reason, you can apply for a refund within 14 days after receiving the goods.

If your order has been shipped or delivered, a 10% re-listing fee will be charged for all returned items.

If the status of your order shows that it has been shipped, but you have not received the goods, you can cancel the order, but you need to pay a handling fee of 5% of the total order amount.

Return and eligibility：

Only returns of defective products are accepted; only exchanges of brand new unused products are accepted.

You can return the goods or apply for a refund within 14 working days after receiving the goods.The returned goods must be unused and left as they are.

We will process your return and refund within 15 working days after receiving your return email.

Your goods must be in the original packaging (original shipping packaging).

You need to provide a receipt or proof of purchase.

REDL will first provide an alternative system.

Only returns for machines that were faulty at the time of shipment are accepted.

Return method: If the reason for the return is attributed to the customer, the customer is responsible for returning the product and bearing the freight.The return label is the responsibility of the customer, and the specific decision is made by the courier company selected by the customer.If the goods received by the customer are damaged or defective due to inherent defects in the product itself, REDL will bear the return shipping cost.

Refund processing time: The fees paid by the user will be returned to the original payment method within 15 working days after the refund processing is completed.

Return and refund address: Building A, No. 121, Shihuan Road, Baoan District, Shenzhen, Guangdong

Before returning or exchanging the goods, you need to contact customer service to confirm the relevant information; otherwise, the warehouse will not be able to process the return.

Note: If the customer cancels the order before the delivery date and within one day after placing the order, the order can be cancelled.

Please contact us by email before returning or applying for a refund: Mia@redlightund.com

If the goods you received are damaged or wrong due to our fault, the customer does not need to bear the freight.

If you have any questions, please feel free to contact us: Mia@redlightund.com